I ended by telling this guy that NO one is going to be happy with this \”feature\” and that I\’d bet I was speaking for everyone that they needed to do a driver update…whatEVER…and then include it in an update. This made me a little more \”steamed\” (NOT at them, but the programmers, etc) and I told them that had I not gone through the transfer of files, etc, etc from my old Dell to this one, I\’d be sending it back to the seller and look to HP or Lenovo or ANYONE else. …that if there was no keyboard activity for 10 seconds, and the backlit feature was \”ON,\” to save the battery, it would automatically shut off and come back on with a keystroke or a \”hand-hover\” maneuver. He asked me to hold and after 10 min or so, came back on the phone and told me that he had to talk to \”people over him,\” and they said that the machine was behaving as it was supposed to. So, she said she\’d get a specialist and this guy came on the line with us, and he tried the same things, said the same \”reset to factory-new\” conditions and I told him I wasn\’t gonna do THAT. She suggested a total \”reset\” and I told her that I\’d spent a couple days getting the stuff from my previous Dell laptop onto it and I \”suffered\” the whole time, so that wasn\’t an option. I got a lady who tried to walk me through stuff and she was stymied too as to why I couldn\’t make it work right. So, I called Dell (this was when the thing had been in my house for only a week). It pissed me off when I was typing something in a low-light situation, and took 15 seconds to get a sip of water or try to think what I was typing, looking something up, etc and NO DAMNED lights on my keyboard. Unlike my older Dell, there was NO way to make the light stay on. They\’d come back on only I would either touch a key or \”hover\” my hand over the middle of the alphabet part of the keyboard.
NOTHING that I did, though, would keep the lights on any longer.
Long-story-short, after I had the laptop for a few days, I had one BIG complaint and nothing I could do would fix it: the 5558\’s keyboard light kept turning off after 10 sec AND there are only a couple brightness levels and they\’re controlled with the F10 key and you go from Off, to bright, to low, to Off, etc. I bought it over a year ago and I was used to the backlit keyboard on my previous Dell, where you could turn it on, and change it to different levels of brightness. I have had my Inspiron 5558 signature edition.
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